Before month 1, in the first weeks
Install Base Diagnostic
Fixed fee, paid on signatureA fixed-fee read of the customers you already have: where renewals are at risk, where expansion is hiding, and what to fix first. You keep the readout whether or not we continue.
Months 1 to 5
Research
We learn your base before changing it: who your customers are, how they use what they bought, and where renewals are already at risk.
You get: customer segments, health signals, a renewal calendar and baseline numbers.
By month 5: a renewal forecast you can trust, and the first at-risk accounts back on track.
Months 6 to 9
Foundation
We build the program your team will run: playbooks, onboarding, success plans and business reviews.
You get: playbooks, an onboarding path, success plans and a business review format.
By month 9: new customers onboard faster, and the first expansion conversations come from the plan.
Months 10 to 14
Maturity
The program moves from people into rhythm and tools, so it keeps working on a busy month.
You get: an operating rhythm, health scoring in your own tools, an expansion motion and team enablement.
By month 14: renewals run on a calendar, and expansion pipeline comes from the base.
Months 15 to 18
Materialization
The work shows up in signed contracts. We hand the program over and step back.
You get: renewal and expansion results, board-ready reporting and a full handover.
By month 18: the second contract signed, and a team that runs the program without us.
Common questions
Do we need all 18 months?
No. Each stage ends in a payoff you keep. Most clients start with the Diagnostic and decide from there.
How do we start?
Answer three questions in the draft tool and send the draft, or write to contact@month18.com. Every draft is reviewed personally.